Customer Testimonials
I’m always pleased at the service I get at Germaine BMW of Naples, Especially with service Advisor, Jeremy Bongle. This is a very busy time of the year for automobile servicing, but Jeremy managed to include my car in the servicing lineup, and my problem was rectified within a couple of days. Thanks again Larry Walko
Great service from Soorana “Sam” Reyazi and Kyle. Worked hard to please me! Appreciate the personal care!
My first visit to Germain for service and I just the good fortune of drawing Christina Barta as my service advisor. She was very courteous, pleasant and helpful and went out of her way to answer questions. I would give Christine an A+ and will most definitely specifically request her on the next service.
Efficient. Friendly. Timely. I enjoyed the coffee and the snacks as well. Thanks for the service.
The best service representatives are at Germain BMW in Naples. Cory Hespeler and Christine Barta in North Naples, and Moises Marante in South Naples have always provided me with customer centric, professional and empathetic service.
Service Associate Christine Barta treats my car as if it was her own car!! BRAVO!!
The service department at Germain BMW is outstanding. I've had plenty of experience with them, and it was generally a pleasure to take my car in - a huge contrast with service departments elsewhere. They gave me excellent advice about my hurricane-damaged BMW. I regretted buying four new tires at Costco in an effort to save money - Germain BMW prices were the same! I haven't been lucky on the buying side, but that may be unusual. I'm about to buy another new BMW, and I'll be going to Fort Myers again. But I'll be ...
I have used the dealership for 8 year and have always appreciated their professionalism and attention to details.
Service is always great at Germain BMW north
Roberto Lopez was a great communicator, was helpfull, responsive, freindly, and very knowledgable about his business. we would highly recommend Roberto to anyone considering a BMW vehical.
Professional, friendly and understanding. Bought the car, so good outcome. Everyone happy, I presume. Thank you.
Service advisor (Christine) Was very helpful and proactive in facilitating a more expedited assessment of my service needs… resulting in an improved experience, and outcome. She was very helpful and engaged in the process! A very nice surprise experience!
The Germain BMW team was great. We were scrambling to upgrade to a new X5 in 2024 and almost had given up when Klevis stepped up to make our plans a reality. The 2025 X5 is a fantastic car and clearly is a major improvement to our 2023 trade-in from another company, and wildly different from my previous X5 from 5+ years ago. The whole process was professional and efficient - we saved time, they worked with me on the price and terms, and now they have a happy new customer. Sounds like a Christmas present ... Thank you Klevis and the Germain team.
I had an excellent service appointment on 1/3/25. Charles Griffith was my Service Advisor and did an outstanding job explaining what was necessary to resolve my issues. He is always very professional and kept me informed of the progress of my repair. He is kind and pleasant and as long as Charles is in charge of my car, I know I'm receiving the best service!
Roberto Lopez the salesman was extremely helpful in purchasing our BMW X3. Highly recommend him and the dealership. It was a fast seamless process from beginning to end.
Excellent service from Rhoel Gray!
Easy to work with and very friendly. No games or hidden costs. Straightforward discussions. Highly recommend
Germain BMW and my service rep. Christine always go that extra mile, and understand that constant communication with the customer is most appreciated.
Rhoel Gray is excellent at Customer Service! He is knowledgeable in every respect and has always delivered.
We have been customers of Germain BMW since 2020 and have always felt their customer service was very good. Our opinions just went up a few notches after working with Danny Mazzeo to buy a new car this week. Danny was very accomodating with his time, very knowledgeable on the various makes and models and made our buying experience outstanding. I'd highly recommend Danny and Germain BMW!
Roberto Lopez was an excellent person to work with in buying two 2025 BMWs. Roberto was knowledgeable on all product info, super responsive and communicative in helping match us with the vehicles we wanted, and went the extra mile to ensure we had an overall outstanding experience. Highly recommend Roberto.
I recently had one of my vehicles serviced at Germain and usually deal with Chuck Griffith. He is always extremely pleasant and attentive to deal with and ready to help. I look forward to continuing to bring both my cars to Chuck! Thanks!
My sales person was Joey Macellari who was very attentive and took as much time as I needed to make a purchase decision. After the transaction he was just as patient in helping me navigate through the various controls and features of the vehicle.
They do a good job. Jeremy Bongle is a great client advisor. I feel like they are very helpful.
I recently purchased a X5 M60 from Danny Mazzeo. Professional, efficient, and knowledgeable. I hate buying cars, but would choose to work with Danny anytime.
Rhoel Gray and Kyle Berry both are with Germaine BMW in Naples. Both provide outstanding service in all respects. They are thorough, patient and very knowledgeable at all times. I’ve had my BMW's serviced at other locations and they are the absolute best.
Great experience getting new brake pads. Tona Zarrelli was super helpful.
Tona in service was excellent. Very receptive to my needs as a customer. Thanks, Tona!
I’ve been going to the dealership for nearly 25 years and their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch.
Patrick Dodard provided great service with answers to my questions, explanations He made the sales process easy. Thank you Patrick. Michael B
Chris Barta is an exceptional Service Advisor, who explained my options clearly and informed my decisions. She was friendly, knowledgeable and took genuine interest in assuring good results. Chris is a credit to the Germain organization. Sincerely, Robert Snyder
I am very pleased with Germain BMW. I purchased my used BMW at Germain over 6 years ago and have used their service department fir most of the service except for a few oil changes. I am especially happy with my service advise Rhoel Gray.
The Dealership does a great job of meeting my needs. But filling this out is not pleasant
Danny Mazzeo at Germain BMW was outstanding! His assistance though the negotiating, ordering, tracking, and ultimate delivery of our new 2025 X3 was invaluable. He continuously checked in and followed up with us, keeping us up to date during the entire process. Once the car was delivered, he spent over an hour going over all the features and settings of our new car. Highly recommend!! Thank you Danny.
Rhoel Gray In the service department did an excellent job setting me up with a loaner while I got some recall work done. They were all set up when I got there and the process was very smooth for me. I think I was probably only there a total of 5-10 minutes between drop off and picking up
Dealership is A One. Always friendly and efficient. Service Dept. always reliable and on time with appointments. Rhoel Gray makes service a pleasure. Great representative of your elite dealership.
This is a top notch dealership. When things dont go entirely as planned it takes pure dedication to make things right. Thats what the team at Germain BMW did. I am grateful for them and working with me to be a very satisfied customer.
Tona was great. Knowledgeable, responsible and responsive, and personable.
I was treated very well by my new car salesman Patrick Dodard. The dealership was clean and purchased a vehicle on my first visit.
first class dealership, treated with respect and service and in sales would highly recommend Germain Bmw
Sebastian was very helpful. He explained every question I had in a clear manner and actually went out to my car to make sure I understood the monitor screen indicator we discussed
The Naples dealership on 41 is great. Chuck Griffith is the best service advisor. Went in for an oil change and at the same time he was able to take care of a recall issue saving me another trip to service!
Oil change and recall work done on time with good communication
Jeremy Bongle did a great job as always!
Christine and sabastion worked together to get my maintenance scheduled before my trip. They were great
Patrick Dodard is a first rate professional who knows how to make it easy to buy a car…great product knowledge, significant financial know how, and superb interpersonal skills. Great at new car delivery too.
Sebastian Murzanski was knowledgeable, professional, and prompt. Very good service.
We had an exceptional experience working with Danny Mazzeo at Germain BMW. From start to finish, Danny demonstrated the utmost professionalism and expertise. He is incredibly knowledgeable, offering clear and transparent communication throughout the entire purchasing process. What stood out the most was the relaxed and pressure-free sales environment that Danny created. It was refreshing to work with someone who genuinely cared about ensuring we had a positive experience rather than pushing for a sale. He kept us updated in a timely manner, and his support made buying our new BMW an absolute pleasure. If you're in the market ...
Tona Zarrelli is the best service rep Ive ever encountered. First class is every way.
Chuck Griffith always provides exceptional service even if an unscheduled event occurs, as was my recent situation. He is very pleasant and professional and has earned my loyalty for his support!
Service Advisor Christine Barta was excellent all around - professional, courteous, responsive to questions and add’l requests and a very pleasant demeanor!
This was hands down the BEST experience I have ever had with a car dealership, and it was because I had the BEST sales person ever!!! Danny Mazzeo isn't what you'd expect from a car salesman, no fake walking back and forth to the Manager's Office, no high pressure tactics and most importantly, no scammery. He told me it was going to be that way and honestly I didn't believe him. I thought at some point, there would be some kind of surprise fee or cost but that never happened. I leased an X5 and from ...
The young gentleman in the drive up was very courteous and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, and informed me she would keep me updated, which she did.
Jeremy Bongle gave us great service while our X7 was in for an oil change and brake flush. Very professional and communicative.
Roberto was courteous, friendly, and well informed about the cars He spent lots of time with us as we made this decision, and then followed up later on with a help session. He's an impressive gentleman. We would recommend him to anyone who asks.
Jeremy Bongle has been our service advisor for many years. He is honest and principled. Always does right by us. We fully trust him and greatly appreciate the service he provides.
Have always had superior service at Germain BMW OF Naples. Especially the service and follow up by Rhoel Gray. He is very knowledgeable and attentive to detail.
Best dealer experience ever! Tona Zarrelli is an amazing service tech. She handled everything with my extended warranty company with patience and professionalism and got my car fixed the right way (despite the warranty company's desire to cut corners). She did this while communicating with me with a friendly and cheerful attitude. Bring your BMW here, ask for Tona and leave the rest to her! You will be very well taken care of!
Germain BMW has an excellent service department and Sebastian Murzanski is a smart, pleasant and dedicated service advisor. We have had our X3 service through Sebastian three times in the past two years and each time, he was attentive and helpful! I highly recommend Sebastian.
Excellent service and washed vacuumed the car. I really appreciated the use of a loaner vehicle, too!
Every time Jeremy Bongle of North Naples Fl BMW goes above expectation when my vehicle is in for service. Thank You Jeremy!
I had an outstanding experience purchasing my vehicle from Germain BMW, thanks to Roberto Lopez. He was professional, knowledgeable, and truly cared about finding the right car for me. The process was smooth, stress-free, and personalized every step of the way. I’m thrilled with my new BMW and highly recommend Roberto Lopez for exceptional service.
Tona Zarelli is always very professional and responsive with the level of service she provides. Repair was completed promptly and as indicated.
My salesperson Joey Macellari was outstanding! I live in NC and did everything via phone and email until my drive down to pick up my new BMW. Joey had the paperwork together and the car was in excellent condition. Joey and his manager Brandon are wonderful to work with and provided a top notch buying experience with fair pricing on their vehicle as well as my trade. Even though it was a 10 hour drive I will definitely be back when my wife is ready for her X5. Top notch dealership in every facet of the business! REVIEW UPDATE: When I ...
I would like to thank Mike Soles for his help buying my vehicle. He’s professional and knowledgeable.
I recently had my 2014 car serviced there and I could not be more pleased with the professionalism that they possess. I also bought a new x-5 and Mike the salesman was exceptional to work with. The best BMW dealership I have ever worked with. And I am on my 4th BMW in 16 years.
Very friendly, and the process was easy
Best service advisor at Germain BMW is Chuck Griffith. He’s always looking out for me as a customer and tells it to me straight. I appreciate all that you do Chuck!
Sebastian Murzanski was extremely helpful in guiding me through the service appointment by keeping me informed of every step of the process. I appreciated his attention to detail and excellent service by everyone involved.
Came in with a defective tire. Service rep Jeremy Bongle and helpers Nadia and Alex did great work in not only replacing the tire, but squeezing in a needed service appointment. All in about an hour and unscheduled. Really appreciated, killed two birds with one stone without even an appointment!
The dealership provided excellent service from my arrival to updates on the service and notification of completion. Also the final interaction with Sebastian Murzanski was total perfection.
Excellent service! Nickolaas Tonder was our sales associate and he is wonderful. I highly recommend Nickolaas and the Germain group.
Tona Zarrelli did a great job as our service advisor when we had our X5 serviced. There were extra details which she handled very well.
Klevis Toska was the salesperson who looked after me at Germain of Naples. He made my purchase of a BMW X1 seamless.
I purchased a 2022 BMW X3 M40i from Germain. My salesperson was Derrick Brady. I am not a Florida resident, so this added a few extra steps that we needed to work through (FedEx'ing paperwork, shipping the vehicle, extra detailed photos). There were a few bumps along the way, but in the end it all worked out well.
Tona Zarelli was my service rep and she did an outstanding job of explaining services. My car was done in a timely manner. Overall it was a great experience
The team went above and beyond to help me find the BMW of my dreams! Joey from pre owned was the best salesman I have ever dealt with. So knowledgeable about the vehicles, no tricks, honest and so professional! Also shout out to Ralph and April from finance who worked tirelessly after I had a problem with my insurance! I wouldn't ever go to any other bmw dealership after having this amazing experience!
Tona Zarrelli, was the Service Representative I worked with in having my 2022 530x serviced last Saturday, November 23rd. I was very pleased with the way Tona managed the entire process. She did a great job from start to completion. This was my first dealing with Germain's Service Department and I was completely satisfied thanks principally to Tona. She was pleasant, knowledgeable, patient, conscientious, and professional ! As a native New Yorker [now a New Jersey and Bonita Springs resident. BTW, my BMW is kept at our Bonita Springs residence year round] as well as a loyal BMW patron since 1994 I ...
I had a great experience with Germain BMW of Naples on Sat, Nov 23. My car battery was dying as of the night before and I got the car to the Service Dept at the dealership on Saturday morning at 8 with no appointment. I also had a time constraint for completion of the work. Jeremy Bongle, my service advisor, was in that morning and was able to work with the service dept team to get my battery changed as well as complete an overdue oil change within my time constraints. I was thrilled Jeremy was able to make this happen! It ...
Sebastian Murzanski has been my representative now for 2 years and is excellent…personable, knowledgeable and so helpful…if he doesn’t know the answer to one of my questions he researches until he does! Thanks! Rick
Charles Griffith has been my personal representative for a number of years now. He is always professional, timely and willing to go the extra mile for me. There is no one I'd rather have assisting me with my BMW needs than Chuck, he is always first-class!
Salesman - Roberto Lopez Roberto is very professional, courteous, knowledgeable and patient. He, also, followed up with emails to assure my comfortability with the new car. Cars, today, are very sophisticated and need explanation. Roberto was very good at this crucial task.
Tona Zarrelli was knowledgeable and friendly in helping me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership.
Charles Griffith is a very experienced, knowledge and very nice person, very trustworthy.
I have been working with Tona Zarrelli for half a decade, and at every turn she has been attentive to all my needs and in every occasion exceeded my expectations.
I have been working with Tona Zarrelli for half a decade, and at every turn she has been attentive to all my needs and in every occasion exceeded my expectations.
Great experience from the beginning of the order through the delivery to our home in Boca
Great experience. Smooth transaction. Oscar Matamoros was great. Third time working with him. Kyle Barry was very helpful learning the car’s technology
Dealership location is very convenient to where I live. The service department has a dedicated staff that who are knowledgeable & willing to take the time to help solve the issue with tge vehicle
Very friendly environment, Cory Hespeler explained in details what they were going to do; very professional. Thank you
The dealership was nice as most are but the service was exceptional. I usually do a lot of online research before buying and used to many responses of the "are you ready to buy a car today" variety. Here this was NOT the case: I was treated with interest and respect, told a sales manager would get in touch. Klevis Toska contacted me and answered my questions and set up an appointment to meet and test drive a car. The meeting went well and Klevis went out of his way to accomadate my needs. In large part my ...
Danny was extremely experienced and knowledgeable. Very informative and patient. He listened to our wants and needs and presented excellent options. His follow up and follow through was detailed and responsive. Great purchase. Excellent service!
I had the pleasure of working with Danny Mazzeo on the purchase of my X5. Danny was great throughout the entire process, no pressure or pushy sales tactics which I really appreciated. I'll be buying another car from him soon and I highly recommend working with Danny if anyone is in the market for a BMW
Germain BMW has serviced my car for two years, and every time the experience has been first rate. The facility is spotless, the staff are friendly and helpful, the repairs and routine maintenance carried out flawlessly. Service representatives, such as Sebastian Murzanski, are on top of everything and make sure the services are performed to your satisfaction. Highly recommend.
Derrick Brady is by far the best salesman I ever have worked with when buying a car! He was professional, attentive, knowledgeable, and a pleasure to work with! I would highly recommend this dealership when buying any car!
Tona Zarrelli , was great all the work her team did to service my car was done professionally . Car was ready, and washed, by 3 pm.
