Customer Testimonials
My service technician/client relationship contact, Tona Zarrelli, at Germain BMW North is absolutely amazing. Any issues or questions I have, Tona responds to me immediately and makes sure I am fully satisfied with my vehicle and BMW service. I can't be more appreciative. There is no question that BMWs are fun and beautiful cars, but having a guaranteed positive service contact takes the BMW experience to the next level. Thank you Tona!
Everything solved and good was misunderstanding and everything is solved thank you everyone best wishes
Chuck Griffith is our service leader and he is the reason we keep coming back to Germaine for our services. He always goes way beyond our expectations in making our appointments flawless and timely. He always responds when I reach out and besides all that professionalism hes really a great guy!!
Would highly recommend this dealership. Sebastian Murzanski is my service advisor and does a wonderful job of addressing any issues, keeping me informed of the status, and getting me out the door as fast as possible!!
Easy, friendly, great, pleasant interaction. No hassle sales and a good deal. Very happy with my new car
PEOPLE WERE VERY NICE AND PROFESSIONAL. WITHIN 3 HOURS I WAS LEAVING WITH MY NEW X3. Painless process!
I want to include the person who worked on my car that sent me the video. I do not have his name. The video he sent me was very impressive. Very much appreciated! Please include him as very satisfied with my service!! Excellent job taking care of my car!!!
Great dealership, always helpful with scheduling. Loner vehicle available when needed. Fast service and also recalls are completed fast sometimes even while you wait while getting your oil change. Very happy with their customer service, especially Chuck Griffith who is always willing to help. It is always a pleasure to work with him. Thank you.
I recently took my vehicle to Germain BMW of Naples for service, and I cannot recommend Jeremy highly enough. From start to finish, he provided a truly premier dealership experience
Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable.
Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient.
Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully.
Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were ... Read More DealerRater - Jul 13, 2026
Germain BMW of Naples gives excellent service. The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gave me accurate information on what was going on and the time it would take. My car was returned to me washed and a video of the repair and inspection of my vehicle was sent to me. Everything and everyone was very professional.
Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects.
Jeremy Bongle was fantastic and kept me aware of progress while I waited in the lovely new updated waiting area with complementary drinks and snacks!!!! Great experience!!!!
Christine Barta was very knowledgeable and attentive. The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything was great. Ask for Christine when inquiring about service.
I had an outstanding experience with the service department at BMW of Naples, and a big part of that was thanks to Tona Zarrelli. From start to finish, Tona's communication was exceptional. She kept me informed throughout the entire process, provided timely updates, and made sure I always knew exactly what was going on with my vehicle. She went above and beyond. Highly recommend this location!
Incredibly pleased with my service at Germain BMW. Jeremy Bongle, in particular, went above and beyond to help me with getting my new X6 up and running. Highly recommended.
Pleasant and easy is my descrption of the negotiation and purchasing process of my new X5. Thank you Karina Ledesma you did a great job
Excellent service from start to finish. Our service advisor Rhoel Gray consistent goes above and beyond to meet and exceed our expectations.
Great service at Germain North Naples, and thank you to Christine Barta also!
Germain BMW has a new showroom. It’s very nice and now when arriving can drive into a garage and assistant comes to car to help. My service advisor is Rhoel Gray. He has been my advisor for years now. He is very professional and Germain should have the highest regard for him. Any customer couldn’t ask for a better advisor.
I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck and the service department at Germain BMW!
Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional.
Corey Hespeler was great to work with! Great customer service skills and very knowledgeable. Takes pride in work and is very accommodating.
I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck Griffith and the service department at Germain BMW!
While we continue to be extremely frustrated and disappointed with the extensive reliability problems of our 2024 BMW X5 hybrid which has less than 15,000 miles on it I must sing high praises for our service advisor. Charles Griffith at Germain BMW, as he always listens is very attentive and gets items with the car addressed in a timely fashion. While the overall. product and it’s reliability and continued problems, continues to be very frustrating and unacceptable at this price point and with the BMW name Charles Griffith continues to always exceed expectations and perform at an extremely high level, disappointing ... Read More DealerRater - May 23, 2026
Great service as always. Our service manager Tona always does a great job at Germaiin BMW.
Corey was my service advisor, he always does an amazing job getting me in and out
Rhoel accommodated by needed for a rapid service visit and need to get to an important doctor visit
Efficient and pleasant personnel
Great experience working with Germain for the first time. Long-time BMW customer up north but worked with our sales rep Asena Darcin to strike a fast and seamless deal on a new car. We walked in the showroom for the first time and drove off with a new car in less than 3 hours. I was shocked at how quickly they helped make it happen. They are a well-oiled machine at Germain and we will use them again in the future.
Asena Darcin our sales rep was a pleasure to work with. She helped us find a win-win deal on a new vehicle and we actually drove off the lot with registered plates 2 hours after walking into the dealership for the first time. We will use them again in the future.
Untrustworthy Made a deposit on a car. Asked them three times over town months before arrival if this was final price I was told yes One or two weeks before delivery I was told there wasa $9100 Charge of which they were unaware Visting them it was very clear they couldsell the car for more than list price and they wanted out of the sale. Delaer can not be trusted
Im very happy the dealer team. Very professionals. Im very impressed how fast they processed my purchase.
Rhoel Gray always does a great job caring for his customers. Been with him for eight years plus!!
I had been getting my 2007 M6 serviced at Germain for many years successfully. I have homes in Ft Lauderdale and Naples so sometimes I visit the dealers over there in FTL. I recently had an issue with the steering column on the X6M which wasn't fixed by a BMW dealer visit in Fort Lauderdale. I was approaching the end of my 4 yr warranty and I was concerned it wouldn't get fixed in time if Germain didn't diagnose it properly. I explained my previous repair failure elsewhere to Cory Hespeller in detail and my concern of the ... Read More Google - May 4, 2026
Had an amazing experience here. Thankful for Sebastian Murzanski - he was extremely prompt in his communication, professional, explained things succinctly and clearly, made sure a few extra questions I had about the car were looked at by the technicians and taken care of, and I was back on the road with no issues.
First I was impressed with the dealership and the process of purchasing a car. It has been over a month and my tags expire in May. I went to the license plate bureau to get my new tags. I was directed to contact the dealership. If has been over a month since my purchase and have not received my tag renewal, I have called the dealership on four separate occasions. I have been told each time they are in a meeting. This is poor customer service after the fact. I would just like a follow up phone call.
Germain BMW ... Read More DealerRater - May 1, 2026
My car was serviced by Rhoel Gray on April 2026. Rhoel provided excellent service and explained my repairs. It’s refreshing to know GREAT customer service still exist. Thank you Rhoel Gray. Joel
I brought the car in for routine maintenance and once again left completely satisfied with the service and experience with Rhoel Gray and the rest of the service department. It was also my first visit since the remodeling of the facility, and I found the upgrades and comfort level provided to be top notch.
Brought in my BMW X5 40i for its first oil change. I made my appt via their automated system which offered me a next day 9 am appointment. I showed up and my service provider informed me that because I was dropping my car it would be completed sometime in the afternoon, that ppl who waited around had their cars completed first. Sounds perfectly logical but I wasn’t informed of that when I made my appt and I said that to my service provider. He looked at me, tilted his head and actually said “well, you live and you learn”. ... Read More Google - Apr 20, 2026
Jeremy Bongle was a true professional and great service advisor. I definitely recomend him and BMW of Naples.
Just had a very pleasant experience buying from this dealership , Asena Darcin was outstanding.
Cory Hespeler went out of his way to fit me in for a 10,000 mile service before I had to travel from Florida to New York. I really appreciate him for being so accommodating and alleviating my concern about driving 1500 miles without having the service performed. Also, the video and commentary from the technician (don't remember his name) was thorough and easy to understand. Thank you.
The entire staff at Germain BMW is great and always accommodating! Chuck Griffith is a fantastic service advisor and is always able to accommodate my schedule. My vehicle is taken care of properly the first time with no issues. Thank you all for a great experience every time!
Rhoel Gray is THE BEST! Always goes above and beyond!
I dropped by the service department because I was having an issue with the lid of my charging port. Cory H. came out to assess the problem and then took my car and had the issue resolved in less than 5 mins. (free of charge). Thank you so much for the excellent customer service.
Tona Zarrelli Is a gem. Amazing, helpful, informative. I was on a time crunch but Tona made sure I’d be out timely even though I needed new tires. Enjoyed the customer experience from the moment I pulled up until I left. I knew what was happening every step of the way. I also loved the new 5 point inspection videos the techs send directly to you for review! Thank you Tona!
Thank you, Mr. Chuck, the best service advisor I've ever met. Thank you, Mr. Joe, for giving me a ride home Five Star Dealer
Excellent service and professionalism with every visit. Very accurate completion times and the best service adviser Chuck Griffith.
Tona Zarrelli has been my service advisor through my last three BMWs. She is always professional and thorough. A pleasure to work with her.
Tona Zarrelli was wonderful about getting my service done in a professional and timely manner! Great experience.
The service is outstanding! Chuck Griffin is the best service manager I have ever worked with!
Friendly, honest and efficient. Very knowledgeable of the product and responsive to our questions and concerns.
Chuck Griffith is an excellent service advisor he is always thorough and very attentive to our needs!! We have worked with him for many many years and have been very happy with his service over the years!!
I recently made a used vehicle purchase with Michael as the Sales Agent. Although I rarely enjoy the car buying process, I would have to say that Michael and the rest of the team provided a great experience. I felt listened to, with all fees shared upfront - versus other places I have been with services and fees added on to the sales price. Would definitely recommend Germain BMW!
Tona Zarrelli always takes extraordinary care of me and my X6M. Every time I bring it in she greets me with a smile and gets me in and out very efficiently. I will always take my BMW to her and you should too...
I have had my car for a while, it certainly has needed some work as time has marched on. Cory Hespeler has been great in assisting me over the last few years. Thank you
Andy Naum was my sales person. He was so helpful in every aspect of the sales experience. I went from a Sedan to an SUV and could not be happier. He explained all the differences in the Vehicles. You have a great employee there for sure! The Dealership goes out of its way to help you. Again could not be happier!Q
Our service advisor, Rhoel Gray was very helpful and efficient getting my recall service taken care of!
Oscar Matamoros was absolutely excellent!! He was very caring and understanding. He was thorough and gracious to my husband and I. We really appreciate it doing business with him. He is an excellent salesman besides being a wonderful person.
The service department is excellent, and we appreciate the efforts from Chuck Griffith. His communication skills have made it easy to get through the switch board.
I've been coming here for 10 years. I've never had a bad experience with the service department. When you do something right for that long, it's not an accident.
My service advisor Chuck Griffith never fails to provide me with courteous, consistent service for my 2017 BMW X-3 every time I use the BMW service department. Ease of drop-off and pick-up ensured a smooth appointment. Clear explanation of findings as well as recommendations for repairs allowed me to fully understand what was needed for my car without undue pressure. Every question I had was answered with expert knowledge and patience. Because of Chuck Griffith, my experience at the service department was both thorough and professional, and that gives me confidence that my car is maintained to the highest level.
The service management of Chuck Griffith at Germain BMW in Naples makes it worth buying a car there. He's the best.
Service was great! Jeremy Bongle my service rep always provides outstanding service. Absolutely love the service provided at Germain BMW. Thank you.
Representative Cory managed my matter professionally and I am pleased with the outcome on this service visit.
Our sales associate was Oscar Matamoros. He was fantastic in every way. You couldn't have asked for better attention to every detail. He answered calls emails and text quickly. I hate to say it but he was more knowledgeable then his superiors. We had a great experience and Icredit it all to Oscar. One last point picking up your car can take several hours, and is way more difficult than it needs to be. Oscar however covered well for the lack of staff to get it done. If want to but a car go see Oscar.
The service representative named Austin should get an award. His professionalism and communication is unmatched. I have had many cars in my life and I’ve had dealt with many service dealerships in my life. The experience I had here was unmatched. You guys did a great job on my car and you guys should promote Austin. Nobud asked me to do this review, I am really blown away by the professionalism in the communication. Thank you guys.
Tona is my service representative. She's always so helpful with any questions you have, and she's just very outgoing, polite, and caring. The whole Germain BMW staff is just great! The dealership has been redesigned and refreshed inside and out. It's one of the best service places and dealers in town; I've been coming here for years.
We were traveling from out of town and our BMW had a number of issues that came up on our ride. I explained the issue to Rhoel Gray at Germaine BMW and he very graciously got us in and was able to accommodate our necessary repairs before our trip home. Rhoel and everyone at this dealership were very understanding and exemplary in making the repairs and we felt confident in our ride home through rain, sleet and snow. A big thank you to the Germain team in Naples, FL from two weary travelers!
I highly recommend the Germain BMW dealership if you're interested in a new BMW. I worked with the salesman Milan Stanisic and found him to be knowledge, honest and interested in what I was looking for in an automobile. I was very comfortable in dealing with Milan and believe I got a fair deal.
Easy to get appt scheduled and wait time is exactly as described. Comfortable waiting room
Milan was my salesperson. He is excellent. He was patient, extremely knowledgeable and helpful. He did such a thorough job of explaining the important differences between each of the vehicles I was considering. I have my new BMW and I love it.
Service was great. Rhoel Grey ervice rep was outstanding. In attitude and exceptional follow up.
My sales rep Patrick Dodard was outstanding. Very knowledgeable, patient and a complete joy to work with.
This dealership provides great customer service and it all starts with Rhoel Gray. He has been with me through three BMW’s. He has never failed to be efficient, knowledgable and pleasant. He is a real asset to your company.
Tona Zarrelli did an excellent job in all respects - from scheduling my appointment, arranging transportation, giving me feedback on specific service issues and exceeding my expectations in getting the work done quickly and properly.
I recently had my BMW serviced at Germain BMW. My experience could not have been better, from the shuttle service to the facilities and particularly to my service advisor Chuck Griffith, all top notch.
I have had 2 emergency services and 1 scheduled service, all with Corey Hespeler. He has always addressed the problem promptly and gotten me back on the road as soon as possible. His professionalism and competence is remarkable. He is a great asset to your organization.
A shout out to Sebastian Murzanski who has been my rep for the past 2 services for my BMW SUV. He is knowledgeable, honest and very straightforward and trustworthy. He has never steered me wrong! He is a pleasure to work with and a real gem for this dealership! Cannot give him enough praise! If you want a true professional you should ask for him!
I needed a tire replacement for our X3 quickly. They had it in stock, installed it that day. In and out in about 1 hour, good as new. Plus, they put back spare tire and change tools, topped off fluids, washed car. I simply drove it home, done! Price was reasonable.
Just to let you know Jeremy Bongle is the reason I have my BMW serviced at Germain BMW. He is very up on service procedures and able to explain clearly the needs of my vehicle to assure it's continued trouble free performance. I take his help seriously. I live in Illinois and wait till our annual visit to Naples to perform the required mileage required services. Mark Lishhchynsky
Rhoel Gray is the first person I am assigned to when I come for service. He is very polite, pleasant, efficient, and helpful to me. The dealership is very fortunate to have such a nice young man working for them.
The service department is top-notch. Chuck Griffith really works hard to place as customers and make sure that they’re taken care of. I have worked with Chuck for over 10 years and he always is working hard to bring satisfaction to his customers. The reason for the four stars is that the sales department is not straightforward and missed a sale from me because of their lack of honesty.
Rhoel Gray was very congenial, competent and me feel very welcome. I would go to Rhoel in the future.
Tona Zarrelli at Germain BMW is the best!!! She always handles my service requirements professionally and promptly.
Germain BMW’s service group is exceptional with Germain’s Service Rep, Rhoel Gray professional, competent, knowledgeable and courteous! Would recommend Rhoel and Germain BMW to everyone!
Tara Zarelli does and outstanding job upon arrival throughout the service and in final return of the my car. Her interactions are clear and courteous
We struggle to get the dealerships attention but once I was there Corey Hespeler was great to deal with and not only did he get my tire issue solved but he had some upcoming service items addressed as well so I didn’t have to come back a second time to have th done. Much appreciated Corey.
We highly recommend the service department at Germain BMW of Naples. We would like to thank our advisor, Rhoel Gray. His communication and professionalism was top notch.
This location's service department continues to provide top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed.
Germain BMW North is by far the BEST dealership in the USA. Sebastian Murzanski has been the most dedicated, professional, knowledgeable empathetic and helpful asset to your dealership with the utmost respect and integrity. He is an A+++ Thank you for making auto transactions so easy and pleasant! Sherrie Sarno
Always great service. Highly recommend Rhoel Gray in the service department!
Christine Barta is an excellent service advisor. They handled a warranty service on our X3 as quickly as possible and kept communication coming to us
Very positive experience with Milan Stanisic at BMW in North Naples. His professionalism, attention to detail, and knowledge of the vehicle was impressive. He has a very warm and friendly personality that made us comfortable. We are very happy he was our sales representative, he did a great job.