Customer Testimonials
We had a wonderful experience here! Danny was super helpful throughout our whole process. He made sure all of our questions were answered and that we were happy with the vehicle before leaving. He was easy to get a hold of was quick to solve a minor issue for us as well.
I am always pleased with my service I receive. Everyone is courteous and professional to me
Excellent service and staff very professional Bill Emerson finance and Toni in service would definitely buy a BMW again ⭐️⭐️⭐️⭐️⭐️
The service department has been expanded and that has helped getting appointments. Our dedicated service person, Tona is especially helpful when we have needed to get in.
George Donovan was an excellent service representative at Germain BMW of Naples. He was gracious, kind, helpful, detailed, and exceeded my expectations.
Oscar Matamoros was excellent! Extremely knowledgable of the product, and very helpful in closing the transaction.
I am so impressed with the service at Germain BMW. The Service manager Jeremy Bongle really goes full out and cares about his clients. He was able to arrange my car to be dropped off at my house after service (With my husband on business travels). Also, when my car had some issues, and I was stuck with my three boys, he was able to arrange a loaner car and roadside assistance for me within minutes. I am so impressed with the customer service and care. Thank you Jeremy, Colton and team for your help!! You guys really went full ...
Ira Kreindel made a trade in and purchase of a new BMW seamless. This dealership was opened in the past 2 years and is close to my home. Previously, I used Germain BMW in north Naples and, based on a very positive experience, I now use the dealer for sales and service on Davis rd. exclusively.
Excellent service led by our all star service rep Jeremy Bongle. We can’t say enough good things about him and his service he is a credit to the dealership and BMW.
What a refreshing new car buying experience! Our salesman, Danny Mazzeo, was so great to deal with and the rest of the team made the experience thorough and seamless.
Great over all visit by Chuck Griffith. Ron Doino
Charles Griffith is always professional and kind and efficient he got our bmw checked and maintenaced in a day His communication through calls email and text were answered in minutes He is a true asset to this company and a kind man
I had terrible results when I attempted to get Sirius radio with the dealership on Davis in E Naples. A guy named Christopher told me that Kyle Barry would call me back but no one did even after I called again only not to have anyone return my call once again. I then called the N Naples store and luckily talked to Chuck Griffith. He was polite, helpful and returned my calls promptly. Chuck is a great representative of your company and was very accommodating. I put a call into Bill Emerson to let him know how pleased I was ...
It's my second BMW, both purchased from them. Very pleased with their attention and service.
Charles Griffin was superior!!! Flawlessly took care of all of my service needs. Professional who I highly recommend. Thank you Charles! Sincerely, Sutton
I was very pleased with the service I received from Roberto Lopez. He followed through on everything.
George Donovan always provides excellent service. He communicates well about the status of the car repairs/service. I really like the videos from the technicians and the text & email communication about the car’s status.
Jeremy Bongle was very helpful. He also showed me some things about my car that I wasn’t aware of. Did not feel rushed or pressured. Very professional.
This was everything that one would expect of a BMW dealership. Friendly, knowledgeable staff greeted me at the service entrance, discussed the details of the service to be performed, sent me a detailed inspection report at the end and returned my serviced vehicle in clean condition!
Roberto Lopez was very knowledgeable and helpful with our recent purchase at Germain BMW. He answered all of our questions, was professional and thorough. We highly recommend Roberto and all of the professional staff at the Germain dealership.
I had very good experience purchasing my vehicle from Germain BMW. Max Zuercher was excellent and took the time to show me the vehicle and all its features. Max made the whole experience smooth and enjoyable. Thank you very much.
Every time I have my car serviced Charles (Chuck) Griffin takes care of me. He is efficient , friendly, and knowledgeable. I always have a great experience. Thank you!!
George Donavan is excellent. Great service. Always explains my options clearly and concisely. I would not take my BMWs anywhere else as long as George is my guy
Excellent service with a most positive can do attitude. I drove in with a problem on Saturday and received help from the on site staff along with an appointment for the following Wednesday. My items were all addressed. I received rides to and from the dealership. Everyone I came in contact with was great. Corey Hespeler as my service advisor exceeded my expectations.
always great service, timely repairs, and always kept well informed! Quality, service, and price a good recipe!
Working with Kevin Higgins was great as I was at home in Ohio buying a car that everyone else told me that I should pick another car as I would wait 6 months for it.Kevin did his magic and found a car in production for me and I waited maybe 2-1/2 months. He shipped it today from Naples. Thank you ! Keith Mirman
I was pleased to work with someone in sales that is interested in collaboration rather than being adversarial. Thank youi Patrick Dodard.
Outstanding customer service and a genuinely hard working solution based salesperson. Fabulous showroom and great service from all involved.
I just purchased a CPO BMW this past Saturday from Germain BMW of Naples and my experience was nothing short of excellent. My salesman, Daunte Molski, went above and beyond for me and kept me in the loop about the car for over a week and a half until I was finally able to schedule an appointment to drive down to Naples to see the car and eventually purchase it. This has been by far the best car buying experience that I have had in my entire life.
Chuck Griffith was wonderful. He was very helpful and handled my problem professionally with a smile.
My biannual visit to Germain BMW of Naples was, as always, pleasant and efficient. Manager Chuck Griffith had prepared everything -- the scheduled inspection and the loaner car -- for my 7:30 arrival. The inspection was complete by noon, when I received an explanatory text message inspection report accompanied by video reports of each issue with my car. Chuck clearly explained my repair choices and without pressure. I look forward to my next inspection in Spring 2024. --Dr. James L. Huskey, Naples, Florida
Kevin Higgins was very knowledgeable and helped walk me through the whole process of buying my car!! He is also very polite and respectful to me. Kevin is much appreciated and his notice to detail is wonderful!!
They are professional people. The service department is very helpful to work with you too.
Great experience. The loaner was there at the appointment time; the technician went over everything they were going to work on and I was off in a very short time. I got texts with questions. Then I was able to pay online and car was ready for me when I arrived at the time I told them I would be there. Very satisfied.
Oscar did a great job. No pressure. Got car ready and paper work done quickly. Overall, we are happy with the car and the process. William Morris
George Donovan was very attentive to my concerns and provided me with prompt status updates.
Living 3 hours away from the dealership, we found it had the exact car we wanted. We did the entire purchase transaction remotely, including selecting a warranty package. The sales representative personally delivered the car to our home and spent a couple of hours familiarizing us with the features of the car.
My experience at Germain BMW of Naples is always a delight. The staff are always smiling, helpful and polite. Recommend them for all vehicles.
Jeremy Bongle is by far is one of the most customer-oriented service representatives I have encountered in my 22 year relationship with Germain BMW. He always looks to do what is in the best interest of the customer, which is rare. I always feel I have been treated fairly. He is the exception and is certainly a cut above the rest.
Chuck Griffith has provided us with consistently exceptional service since 2015 and continues to with each service visit. He takes the time to know his customers, how they prefer to maintain their cars and is expedient in getting them back on the road in a timely, safe manner. Chuck’s just a good, hard-working man and reliable. Highly recommend.
Charles Griffith and his wonderful team provided excellent service at Bonita Springs, Florida BMW! Thank you!
Great service from the moment I pulled up in my vehicle for an oil change and multi point inspection. Had a reservation and had the pleasure of meeting George Donovan Assistant Service Manager. He went over every detail that will be checked and performed on my vehicle when I met him. I waited while the service was performed. Dealership had water and an assortment of refreshments for their patrons. Much to my delight the service was quickly performed and Mr. Donovan went over all that was performed. George Donovan treated me like family. What a great guy. This will be ...
Chuck Griffith is the best service manager at any BMW dealership in Southwest Florida. I pass by another big BMW dealership to make it down to Naples to see Chuck from my service for my BMW. He has cultivated a relationship with me over the years and because of that relationship I have with him and the BMW of Naples dealership I have chosen to continue to drive different BMW models knowing that I can continue utilize their exceptional service.
George Donavan provided excellent service when I brought my BMW to Germain… He is a valuable asset to the dealership.
Consistently excellent and professional service, especially from my service advisor, Jeremy Bongle.
This dealership understands “customer service”. Everything works perfectly from the time you make the appointment until your car is returned to you. One of there strong points is their attentive service managers. George Donavon has addressed my needs for both my BMW’s for almost 10 years with consistency and quality.
Very professional and easy to work with. Ted Cole described the car very well and assisted in the shipping process from Florida to Georgia. We are very happy with everything Thanks
Charles Griffith is excellent. He explains everything thoroughly and listens to your concerns. He is very professional and personable. Each time I’ve seen him for service I’ve a very good experience. Mr Griffith is a great ambassador to Germain BMW.
Very professional and accommodating was pleased thank you Jeremy Bongle for a superlative customer experience
Brought my BMW in for 1 year service. While at the dealership, I went over to the sales area and spoke with Kyle Barry, the BMW genius. So happy I spoke with him. Knowledgeable, pleasant, and courteous. Very helpful as I had yet to learn about the cars features after a year of ownership. At the time of the purchase, there was no BMW genius at this location. So happy there is now a genius present at the dealership. Kyle Barry will welcome any BMW customers with open arms to help you become familiar with your new or old BMW vehicle. ...
All the service staff from arrival to departure were the best.
Charles Griffith is top level in service, knowledge and attention to my vehicle's issues. He kept me in the loop while my car was being serviced. Great job!
Cory Hespeler was very professional and friendly. Very pleased with the work performed. That is why I drive the extra distance
Kyle Barry our “genius” lived true to his title! Clear & organized, a pleasure to work with. He was patient in conveying the necessary, newfound info! Thx to Kyle & Cory. Suzanne & David , Happy X1 owners
Jeremy is the best. It is so nice that he has been my service advisor since I purchased my vehicle over 3 years ago.
My service advisor Tona took care of me from start to finish. Even held our car there after service while we were away.
George Donovan at Germain BMW of Naples. Best service manager. George is always willing to help immediately, and always courteous. A joy to work with. Thank you George!
Lenny Mustari made the purchase of my CPO M550i a breeze! From the initial inquiry through the delivery of the car he was always available and addressed any and all questions promptly. Out of state purchases are always a little tricky but Lenny and his team made it simple.
Patrick Dodard was excellent to deal with. very professional and very responsive i would recommend him
Jeremy Bongle was very efficient, informative and friendly, as always.... he makes our experiences there very painless and productive ... thank u jeremy
Excellent professional service. Mr. Jeremy Bongle handled all issues in a complete and attentive manner!
Whenever I bring my M2 in for service, my service rep Jeremy bongle always takes the time to listen to me, and then gives me the best options to solve my issues.
Chuck, always on top of all of our service needs for both of our BMW's. We'll continue to be a BMW family with kind of service... my son just bought a new BMW X7 for his growing family.
Best dealership I’ve ever worked with. Knowledgeable, kind, considerate and they do amazing work.
Love the staff Chuck is awesome super patient and explains everything helps whenever he needs
The service was quick and professional. George donovan makes sure the service is flawless every time.
Michael Soles, sales person was just fantastic to work with. He did every thing he said he would do, no hassle at all. I have been driving BMW’s exclusive since 1980, best sales experience I have ever had in 43 years. Larry G.
Had a great 1st visit to BMW Naples with George Donovan. George was timely and very professional in his communication, this is a very valuable trait to have these days.
Very good experience. My salesman Ted Forhecz was knowledgeable, but also very helpful keeping me updated during the whole process . Also , April Buckley in finance was great !
Jeremy Bongle is absolutely the best service advisor I've ever experienced. responsive, communicative and has extensive knowledge and understanding of the bran (BMW) and products.
Professional and took care of my problem did not have to wait. Everyone was very professional.
The transaction went smoothly, and the car is brilliant. This is my third BMW, and I won't be switching brands any time soon.
Easy t deal with,. Jeremy Bongle is my service advisor and always helps me out with a loaner when I need one.
Tona was very helpful and took care of my service right away. Happy o visiyed
Very happy with service department. When I realized at 2pm a tire on my 17 X5 was loosing air because of a nail in it, I called Charles Griffith at Germaine BMW Service. I was a bit anxious because needed the vehicle to be road worthy the following day for a 180 mi trip with 3 other family members in the vehicle. Tires replaced and on my way in an hour! Excellent fast and efficient service Chuck!
This is the 4th car I purchased from Germain BMW. Patrick Dodard in sales is very easy to work with and the overall experience is always positive.
Always willing to be helpful and accommodate our needs when necessary; and it’s been helpful to be driven home when necessary
Very happy with Germaine BMW. From start to finish treated like a valued customer. Worked with us to ensure we got the we wanted. With the options wanted. Kyle is Toska was fantastic in setting up the car for both drivers. Options I wanted to use, but my husband didn’t. I would recommend this dealership and personnel highly. They have a customer for life.
Superb experience with Klevis Toska from our initial contact through driving our new BMW off the lot! Klevis kept us informed of the car’s transport to Germain, was patient with our questions and test drive, and made the purchase transaction seamless.
I just purchased an I4M50. This is the second car that I purchased from Oscar Matamoros and Germain BMW. I found them honest, easy to deal with, and excellent providers of customer service.
When looking for a new car, I made one stop - Germain BMW. I had been in a few times taking my cars for maintenance and always received top notch service. It's always a pleasure to visit this beautiful place. When it came time for a new car, it was the only place I had plans to go. I met with Oscar Matamoros who was incredibly knowledgable about the options available and how they compare with the competition. He helped me pick out the best model for my preferences. There was a bit of a hiccup with the lease ...
Problem existed for six months since battery and recall repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. In march I started to get warnings that turned out to be false. There were about 12 different codes. I finally explained the problems to Bill Emerson and the codes stopped after he replaced a module. The only problem I have now is a sizziling sound behind the radio and the lights (I believe it's the brake lights) don't always shut off.
Charles Griffith was very helpful, knowledgeable and courteous! We needed help,we had gotten a flat and nobody could help us because of the size of the tires. Charles performed an inspection plus put on a brand new tire,all the while keeping us informed as to the progress. Can’t say enough about Charles or your dealership,he truly went beyond great customer service and support! Thanks again to all at Germain BMW! P.S. Your salesman Jeff was also professional and very knowledgeable. You have a great staff. Joe P
Easy to secure service. Fast estimate to set expectation. Clean car at pickup! Primo service
We have worked with the Germain BMW team on several occasions in the past...commonly referred to as repeat offenders! We dropped in the dealership to look at trading my wife's car (yes, those silly postcards offering to by our car work). We had been talking with another rep who was not available for us and were introduced to Richard Kruzel. He was pleasant, professional, knowledgeable, and easy to work with. In short order he was able to locate the perfect car for my boss (wife) and fashion a transaction that was fair to all concerned. We were happy ...
I could not have asked for a better experience as an out of state buyer with a time crunch. David Brown made the entire process seamless. The best part was I never felt pressured, and David really works to build a connection with his clients. I would highly recommend this dealership and David for your South FL BMW needs.
Outstanding customer service and knowledge. Michael Soles was the best sales rep to work with.
Tona has been great in the service department for my daughter's car! Much appreciated Tona!
This was our 3rd BMW that we have purchased from Germain BMW and Max Zuercher was the salesman for all three. This purchase was a tad more difficult because we now live in Ocala, about 250 miles away. When we started considering a new BMW we really didn't give much thought to Germain because of the distance but after a couple of emails between Germain and myself things started looking very positive. We ended up trading in our 2018 X1 and upgrading to a 2023 X3 and Germain actually had the new car hauled to Ocala and then picked up both the 2018 ...
Richard Kruzel was so helpful throughout the entire process of my new lease. No pressure, and very knowledgeable. I would highly recommend working with him at Germain BMW.
Always excellent service at this dealership The attendants are very polite the service desk gives very good customer service and my assigned Agent Rhoel Gray is exceptional ! Thank you for a pleasant experience at Germain BMW north
My experience was stress free. Cheryl Davis was very accommodating. She bent over backwards to ensure my experience was the best . Further the BMW genius, Kyle Barry, was very knowledgeable and patient while orienting me to all the the car’s IT potential.
John the Sales Manager and The entire staff fixed several issues after a purchase of a i3. No questions asked they are here to help and keep you satisfied!
