Customer Testimonials
Rhoel was great in service! I am a car dealer that had a flat tire while at my home in Naples and was so impressed with his kindness and overall demeanor! Would highly recommend Steve Germain’s BMW of Naples! And the renovation looks to be coming along nicely! Enjoy the service. Tim Moody
Very knowledgeable, very professional. He has been my advisor for many years.
Sebastian greeted me and kept me posted throughout the service appointment. Service was completed promptly and as expected.
Chuck is the miracle representative to handle everything perfectly!
Great service but very difficult to get an appointment- usually have to wait 1-2 months especially in season it’s worse. I still work so it’s very frustrating to not be able to get an appointment when it’s convenient for me. Also very difficult to get a loaner
Chris Bart’s was very efficient. She worked to make certain I received my repaired vehicle from n a timely manner. It was appreciated!
My Service Advisor Rhoel Gray did an excellent job of providing me with service. I had booked an appointment for a clunking noise. I did not request a service loaner car. Rhoel said repairs may take a while and went on to find a loaner car for me. That was much appreciated. I especially liked the way he keep me in good contact with the repairs. I had owned many Mercedes and Porsche over the years, this service dept not only checked everything, fluids etc and car and gave me a detailed report. What really struck me was that the ...
There can’t be a service manager any nicer, and more interested and involved with your car in the service dept He walks so fast he’s hard to keep up with, I am nobody special but he always helps me out when I come in and gets all the answers to the issue to explain to me. He’s irreplaceable, he knows everyone’s name, why they’re there and what car is theirs. …. I’m not kidding. I only know Chuck from this dealership, but in a wierd sorta way I feel like I’ve known him forever.
Ken Bednar gave me all the information necessary to confidently buy a new M440i. Thank you!
Rhoel Gray was so helpful and professional with the service I requested. Thank you so much!!! Dale
Jeremy Bongle went the 2nd mile in taking care of my requests. Very good experience. Thanks again.
Rhoel Gray is attentive, knowledgeable and reliable. I have been very satisfied with the thorough service he has provided throughout the years at your dealership.
This dealership goes out of its way to satisfy its customer be it the service department or the sales department. Klevis Tosha has sold us two cars. He is definitely an asset to the BMW company. Always available and responsive.
Tona Zarelli excellent performance. Great person, very professional and talented person. Hope she stays involved in this team many more years
Christine Barta went out of her way to accommodate my need for a loaner while my car was being serviced. Thank you Christine
Germain BMW and Jeremy Bongle were efficient, courteous and informative when servicing my X3. Highly recommend.
Very good experience with everyone involved. Klevis Toska was our sales person and dis an excellent job
Great service. Called and got an appt right away to replace battery. Done promptly. Charles Griffith was a pleasure to work with in the service department.
Just picked up my brand new X5M competition my salesman, Danny Mazzeo was amazing from the first day. I went and test drove and placed my order through BMW to the delivery today. He has been attentive and always informed me of what was going on. He was also never pushy most color salesman and always guided us in the right direction.
We had excellent communication and service. Our salesman Roberto Lopez was very helpful with the design details.
These guys are the only ones in town that have the best customer service and can give great deals. Danny was by far over and above the best in sales I have ever worked with. I highly recommend them.
Had a great experience here. Danny kept to his word and was extremely professional. Took his time demonstrating the new vehicle. Thanks for the experience Danny.
My service advisor Sebastian Murzanski did a great job working with me to get my issues resolved quickly and completely!
Sebastian was very professional. I like this dealership better than BMW Fort Myers. I will use Germain from now on.
Had the best experience at Germain BMW of Naples. Danny Mazzeo was our sales person and he was awesome!! From beginning to end. Highly recommend you go in to see Danny you will see the superior service that is not common in car dealerships!!! Excellent!
Chuck Griffith is direct, communicates well and takes an interest in customers' needs not just to get work done
Rhoel Gray has been my service advisor for several years. He is one of those individuals who meets you with a smile and a handshake, assures you that he will personally work with the service department to make sure your car has the best possible outcome. He continues to update on the progress of the service and returns the car washed and ready to go. This is service at its best!
Chuck and his co-workers always provide exceptional and highly responsive customer service when needed the most! Highly recommend!
Jeremy is my service advisor for the last 3 BMW.'s I have owned and always does a great job. Takes care of me right away and keeps intouch with me during the service work. He is one of the main reasons I keep buying from Germain..... Steve Chambers
My service advisor, Christine Barta was very friendly, professional and knowledgeable. No pushy service tactics. A great asset for the dealership
Vehicle Intake was timely; service advisor was informed and prepared; and service, including a safety recall was completed in a timely fashion.
Timely, professional and very user friendly. Christine Barta was very helpful and pleasant to work with.
Recently visited and purchased a vehicle from Germain BMW. Great experience with my first time at Germain BMW. Working with Roberto Lopez was great. Young man and a hard worker. All around great experience. The only thing I could say that could use improvement and honestly its every dealership I've ever been in is the signing of papers...takes so long!
We stopped in to test drive an X3, with the thought of beating the Tariffs. We had such a good experience, we drove one out the same day. Milan was excellent.
Dave Walker, Devin Riley and April in finance went above and beyond to provide me and my daughter with an exceptional service delivery of a BMW X3. They went above and beyond to assist us in every way. They are truly a professional team and an asset to your company
Christine Barta, our service advisor, was wonderful... walked me through scheduled service plan and promptly advised when our car was ready for pickup.
Outstanding service consistently. Good value for professional BMW OEM parts and service. Charles Griffith is absolutely the best advisor!
Amazing customer service from Roberto Lopez, salesman at Germain BMW. 100 % great experience from start to finish. Very thankful to have been able to obtain the EXACT car I wanted. And WOW do I love it ! Off and running in my new X6 ! Thanks again Roberto ! You're the best.
Ascena Darcin went out of her way to facilitate our transaction. She was professional - knowledgeable- and proficient! We would highly recommend her!
Sebastian Murzanski is a great service advisor.
Very attentive service and smooth sales process
Alex was wonderful!! Absolutely amazing job everyone was super helpful super excited for my new BMW!!
Rhoel Gray is an excellent professional. He managed my service appointment well and assisted me in modifying the software on my BMW. Kudos to Rhoel and thank you.
Excellent service from Corey Hespeler and Bill Emerson. Very pleased
Charles Griffith was one of the finest Service Advisors I've come across in many dealerships. He was thoughtful, personal, and professional in his approach. I'll take my BMW there and ask for him every time.
Patrick Dodard was our salesperson. He was kind, thoughtful and professional. He was clear on costs and expectations. I would highly recommend him for your salesperson!
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Chuck Griffith is extraordinary! He always goes above and beyond to provide us great service! Our 1999 M3 is getting up in age and needs tender loving care! Chuck always guides the service team to ensure our M3 is running as it was brand new! Thanks Chuck! Bob
Chuck Griffith is the ultimate service leader. He is thorough, knowledgeable and communicative. A true professional. The service was done efficiently and competently. Five stars all around.
I worked with Oscar and I cannot tell you how much I loved working with BMW of Naples because of Oscar. He is a gentlemen who is fair and doesn’t do bullshit when selling cars which is rare!! HIGHLY RECOMMEND OSCAR
Danny M. is the best salesman I've come across at a car dealership. Not only was he personable and knowledgeable, he did not waste my time! He recognized I had time constraints and made efforts to expedite the process of purchasing a car for me at every step. When ordering, we ran into a few hiccups but he was quick to try and address my concerns and work with the management team to make sure I was satisfied. I would highly recommend requesting him if you are looking to purchase a new car at this dealership!
Excellent service model and focus on customer satisfaction. Great staff and excellent service advisors . Genuinely a best in class.
Sebastian Murzanski was fantastic. You should be very proud to have him representing Germain BMW.
I have been a customer of BMW for over 25 years, and I can confidently say that they do produce the Ultimate Driving Machine. But what sets them apart is their Ultimate Service. Rhoel Gray is top-notch. Although only needing routine maintenance, he has consistently provided reliable and efficient service. He’s knowledgeable, friendly, and always goes the extra mile! This is why I’ll always be driving a BMW…
Christine Barta is a awesome service consultant!!!
I took the BMW in for its second service, and once again I had a very enjoyable visit thanks to Christine Barta. She was extremely helpful and friendly.
Getting my service scheduled and completed is a great experience with Tona Zarelli. Also, I have been very satisfied with the quality and professionalism of work performed.
This was my first BMW purchase. The Salesperson, Danny Mazzeo, was excellent. He was knowledgeable, informative, professional and above all, quick. One of my pet peeves with the normal car buying process is the amount of time wasted. This was not the case with Danny. My purchase didn’t take much longer than an hour. Danny kept the process moving, yet didn’t make me feel rushed. I appreciated Danny’s efforts and efficiency and would highly recommend him to anyone interested in seeing or purchasing a BMW. Check out the new X3…the changes in 2025 were great.
Rhoel Gray was welcoming and professional from start to finish. He thoroughly explained the services my car needed and provided an accurate estimate upfront. The work was completed on time, and my car runs like new! I really appreciated the attention to detail and the transparent communication throughout the process. It’s clear that the team takes pride in their work and values their customers.
Tona Zarelli, who is my advisor at the BMW North dealership, is always prompt, professional and courteous.
Everybody was very accommodating knowing I was from out of town, particularly Tona Zarrelli. She understood. I had to be back to work and that I could not wait to have everything done.
Great service and very friendly people who treat you as if your an important person
Professional, patience and knowledgeable on the electronics of the vehicle we purchase.
Fast friendly and efficient…Your people are courteous, knowledgeable and the selection of vehicles is awesome!
Dealing with Patrick Dodard was a pleasure. This is the second car I purchased from Patrick. He is very professional and really cares that you are satisfied and fully understand the workings of the car.
Long time customer & most excellent services, attention, knowledge & courtesies. Most helpful & knowledgeable Service Rep - Sebastian Murzanski.
Rhoel at Germain BMW always provides the best customer service options for my X5 you could ask for! I took my car for a flat tire and although he couldn't get me into service with a loaner for over a month, he was able to squeeze in my service appointment as well in just a few hours. This is actually the 2nd dealership he has worked for in the last 10 years and he's always been terrific!
I recently purchased an X3 at Germain Honda. It was a very pleasant experience, and I love their coffee machine! My sales person was Alex Ferber, who I highly recommend. He was knowledgeable, patient, respectful, helpful, honest, provided updates, and a pleasure to work with. Overall, a very good experience, and I love the car.
Excellent service all around. Professional and polite, quick and effective. Easy to book an appointment and accurate with estimated time to wait.
Currently this dealership is revamping its service facilities, so we were in a temporary facility in the back. They have coped well, so the experience is as close to seamless as previously. Chuck Griffith is our CSA and is extremely courteous, prompt and communicative. My only disappointment is that the team appears not to have read any of the notes I attached when booking the original appointment online.
Corey Hespeler is doing a great job in taking care of my issues. I am pleased with the attention I am given.
Service advisor Tona is absolutely top notch in all regards!
I had emergency and had no appointment, but the service department took care of me. Thank You
My service advisor Rhoel is a gem to work with. Thorough, attentive, and takng the time to explain everything to me. I wouldnt take my vehicle any where else for service. I wish I could give him extra stars
Far superior service over any other luxury brand my service advisor Sebastian made everything very simple and accommodating
Dealer has always given us effective, timely service. Tona Zarelli, our advisor, provides knowledgeable timely service and answers to our questions.
They were not able to fix the vibrations that the BMW X3 has with only 11,775 miles, not even the warranty covered it
Christine Barta was very professional and courteous as she guided me thru the service process . She also kept me updated while I was there
Tina Zarelli does an excellent job following up on anything I ask for, and when needed
Germain BMW service is top notch. Toni Zarelli has been my service rep for over four years and she never disappoints. She does a great job of keeping me on track making sure all basic maintenance is done on a timely basis. I am appreciative that she is always forth coming with realistic wait times so I’m not wasting my time waiting for my car. Thanks Toni!
The team at Germain are outstanding and communication was excellent! I always bring my BMW to Germain, best in the business!!
Sebastian M. was our service advisor at Germain BMW. He got us in and out very quickly. He kept us up to date as we waited for our car. Very good customer service.
Great customer service, very knowledgeable and friendly. BMW of Naples continually delivers to my level of satisfaction and conveniently located.
Germain BMW was fabulous. We worked with Klevis Toska a 5 year veteran at BMW and he was spectacular!
Rhoel Gray provided excellent customer service and was able to get my car in quickly. Great communication and superb work. Germain is represented well by the service staff in Naples!
Tona Zarelli helped me at Germain BMW. I was there getting a new tire, replacement for a flat. I was pleasantly surprised to find that Germain had my replacement tire and was able to take me in that day. Tona welcomed me and made sure she had all of my correct information. She estimated the timing of the replacement. The estimate was perfect. I was able to walk leave the dealership and she texted me when my car was nearly ready. Perfect. Tona is warm and very professional.
I loved my experience at Germain BMW! Asena Darcin went above and beyond! She was extremely responsive, knowledgeable and very friendly. She followed up on everything I asked her. I highly recommend Asena Darcin. I am now a client for life!!
Germain BMW was a terrific with whom to do business.my Salesman, Oscar Matamoros incredibly helpful, knowledgeable and a pleasure to deal with. Easy experience to buy from this dealership.
Tona saved me $1100 from my grandson who she appropriately named Bubble Gum Boy! Instead of replacing the seat belt tensioner that was clogged with bubble gum she was able to creatively fix the problem and saving me another week in the shop without a week in the shop. And she did it with a little humor ! Great customer service.
Excellent from the beginning up to the end of the process. Roberto was a nice and clever sales representative, find and answer for every single question. The vehicle was pristine and nothing at all to complaint.
Danny Mazzeo was terrific as our contact at Germain BMW when I was looking for a new car. He listened to my wishes about what I wanted and steered me in the right direction. He was patient, courteous, very knowledgeable and took lots of time in explaining all the facts about the BMW X5. He worked with me and got things set up in the car before we even left the dealership.I would highly recommend him as a salesperson for his knowledge and kindness and professionalism.
Excellent service as usual was provided by Tona Zarelli and the service team at Germain BMW.
Alex Ferber made my buying experience simple. He understands what the customer needs and addresses all questions and concerns. I highly recommend Germain BMW of Naples.
David Brown and Sales Manager, David Walker Hughs were excellent to work with. They made the deal happen from finding the car we wanted to the trade in to delivery.
Always have my cars serviced by Rhoel Gray who provides top notch customer service and attention to detail.
My sales rep Roberto Lopez did an excellent job- I would highly recommend asking for him.
Kudos to Milan Stanisic at Germain BMW for a great car shopping experience! Milan was very knowledgeable, professional and helpful throughout the experience. He even thought outside the box and lined up a competitor's car, that he happened to have as a trade-in, which was my second choice. Seeing the 2 cars side by side was genius. Milan was calm, thoughtful and not at all pushy. Thanks, Milan! You are a true asset to Germain BMW! Highly recommend!
Sebastian Murzanski did a great job for me. Saved me a trip back for upcoming maintenance as well as getting me out the door quickly.
My experience with Germain BMW of Naples was and continues to be very positive because I had an amazing client advisor, Roberto Lopez. I went in with very specific needs and he quickly helped me get my special order. He listened, was knowledgeable and detail oriented, and made sure that all my questions were addressed. Up until the car was built and delivered, he continued to provide excellent service with quality communications. I always knew where things stand. He continues to be a great go-to person as I adjust to my car. I recommend this dealership and Roberto is a ...
GERMAIN BMW is the only place I would ever buy my BMw. Klevis is the best salesman. Thank you for your hardworking getting me my Fifth BMW.!!