Customer Testimonials

Google logo
Google Feb 28, 2024

Roberto Lopez was a pleasure to work with and got me into the X3 that I wanted. A great experience overall.

DealerRater logo
DealerRater Feb 28, 2024

The phone scheduling person forgot to make my appointment. Luckily the dealership was able to accommodate me when I arrived.

Read at DealerRater

DealerRater logo
DealerRater Feb 28, 2024

My recent visit with BMW OF Naples was excellent. This was because of my service manager George Donavan. He kept informing me of the issues that needed correction. He answered my questions so I can make informed decisions. Your service waiting area could not be better. I look forward to dealing with George in the future. Thanks, Jim Dunn

Read at DealerRater

Google logo
Google Feb 27, 2024

I had a tire blow out on the highway. I limped into the Germain BWM on my run flat tire. They were able to confirm I had no other damage, replace the tire and I was back on my way in under 90 minutes. Thanks to my service advisor! She was fantastic.

DealerRater logo
DealerRater Feb 27, 2024

They care about customer satisfaction and while I was waiting even offered me water and a snack

Read at DealerRater

DealerRater logo
DealerRater Feb 27, 2024

Christine Barta was excellent. She kept me informed all the way through the process, is knowledgeable, and exceeded my expectations.

Read at DealerRater

Google logo
Google Feb 27, 2024

I was recently at Germain BMW of Naples to drive the BMW i7 and had a great experience with two staff members, John Casco and Kyle Barry. Mr. Casco was able to help explain a lot of details about the i7, which was impressive and easy to understand. Mr. Barry showed me how to use the My BMW app, which I never would have figured out on my own. The i7 is very advanced and full of great tech, but I wouldn't have been able to fully utilize the car without their help. Overall, I think I was a ...

DealerRater logo
DealerRater Feb 26, 2024

Chris Barte did an excellent job. She was well versed in product knowledge and did a great job with customer service.

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2024

I moved to Naples 2.5 years ago. The North Naples Germain BMW was very welcoming to me even though i didn't purchase from them. They've made me feel comfortable and valued from day 1. I find the service staff very honest and accommodating. I never mind having to go there for any car need. They're all very nice and always have snacks and beverages;)

Read at DealerRater

DealerRater logo
DealerRater Feb 25, 2024

Michael Boles was GREAT to work with! Awesome personal and professional service! He answered all of my questions and concerns.

Read at DealerRater

Google logo
Google Feb 25, 2024

Kyle Barry is their BMW Genius and for good reason! He is very knowledgeable about all aspects of your BMW and provides an excellent customer experience! Thank you Kyle!

DealerRater logo
DealerRater Feb 24, 2024

I have been dealing with Chuck Griffith for about 10 years. He is extremely knowledgeable and helpful as well as easy to work with. I highly recommend him.

Read at DealerRater

DealerRater logo
DealerRater Feb 24, 2024

My service representative, Charles Griffin was easy to speak with. Took care of my problem and set up a follow up as well. I highly recommend this dealership. It is never stressful going there.

Read at DealerRater

Google logo
Google Feb 24, 2024

George Donovan and his team always do a top notch service job on our X5

Google logo
Google Feb 24, 2024

Germain BMW is the best in the region and with George Donovan taking care of you one feels that your in good hands and he's very responsive.

Google logo
Google Feb 23, 2024

Jeremy Bongle was excellent. Help me fix a few things I was not able to do. Service did not take too long and everything is good.

DealerRater logo
DealerRater Feb 23, 2024

Joseph Macellari was extremely helpful when I was looking for a used car. No high pressure tactics, just information that I needed to make a decision. He spent most of Saturday February 10 with me and my daughter. I was ready to visit at least three dealerships that day, but one visit to Germain BMW did the trick!

Read at DealerRater

DealerRater logo
DealerRater Feb 23, 2024

Showed us the car we exactly wanted to see. Not rushed and explained everything. Great

Read at DealerRater

DealerRater logo
DealerRater Feb 23, 2024

I have been dealing with Rhoel Gray for the past few years for service-related needs/requirements. Rhoel along with the service department, has continuously. exceeded my expectations. He communicates very well and always seems to have my best interest in mind.

Read at DealerRater

DealerRater logo
DealerRater Feb 22, 2024

Excellent support and experience with Ken Bednar. Very hepful with the initial purchase and the initial setup.

Read at DealerRater

Google logo
Google Feb 22, 2024

Great experience with Mike S. at Germain BMW! Communication was prompt, clear and concise. Meeting schedules were on point. Test drove a couple of vehicles and went with the 2021 740i - great car and service from all of the folks from sales to finance!

DealerRater logo
DealerRater Feb 22, 2024

We had an appt and dropped it off, it went very smoothly from start to finish. We walked in and was referred to an advisor, Tona Zarelli who kept us abreast of what steps my car was going through. I even received a video of my car where the technician was talking and telling me what was done on the car!!! That was pretty cool guys!!! Then I’d get a text saying car is near completion, car is done and washed! And yes, they do vacuum the inside, yay!!!! Thanks for making it enjoyable and a pleasant experience. It ...

Read at DealerRater

Google logo
Google Feb 21, 2024

BMW Roadside Assist was responsive and Germain BMW excellent in helping get me with my recent service needs. I was impressed with Sebastian Murzanski, my service advisor who was very professional, sharp and responsible.

DealerRater logo
DealerRater Feb 21, 2024

Sebastian Murzanski was excellent in all aspects. from being courteous and also prompt and timely with the service .

Read at DealerRater

DealerRater logo
DealerRater Feb 21, 2024

Sebastian did a wonderful job af keeping me informed about the status of my car.

Read at DealerRater

Google logo
Google Feb 20, 2024

Oscar Matamoros was fabulous and went out of his way on his day off to assist with my issues. Highly recommend Oscar

DealerRater logo
DealerRater Feb 19, 2024

Tina is an excellent and a professional advisor. Every time I need to check technical issues or repairs, she is there for me. Thank you to BMW for an awesome service and great customer service.

Read at DealerRater

Google logo
Google Feb 19, 2024

Chuck Griffith is a terrific service advisor. I have had the good fortune of having multiple cars serviced under Chuck's direction with complete satisfaction. He is always very responsive to service requests and scheduling. He is a great guy as well, and I am appreciative of his help and atttention. Bill S.

Google logo
Google Feb 19, 2024

Danny Mazzeo was a well informed and patient salesperson. I found my buying experience to be excellent.

DealerRater logo
DealerRater Feb 17, 2024

Klevis Toska was informed, efficient and listened to my needs. The process was timely with no exceptions

Read at DealerRater

Google logo
Google Feb 16, 2024

Jeremy Bongle was a great service person. Kept me informed of what was needed, pricing and finishing of repairs. They lent me a new BMW while mine was in for repairs; at no cost to me! Highly recommend Jeremy

Google logo
Google Feb 16, 2024

Chuck Griffiths is an outstanding Service Advisor. He understands the customer needs and combines that with his experience of the BMW product. He delivers what he commits to time and time again. He is one of the reasons I keep coming back to Germain BMW for both Services and for the purchase of new vehicles. Thank you.

Google logo
Google Feb 16, 2024

Christine Barta was my service representative and was very attentive to man needs

DealerRater logo
DealerRater Feb 16, 2024

Satisfied with service department and my advisor, Christine Barta was amazing! She was very helpful in not only arranging a loaner as soon as she could but kept me informed throughout the entire process my vehicle was in for service

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

Our service rep Toni was very professional and friendly and would recommend her to anyone looking for good service!

Read at DealerRater

Google logo
Google Feb 16, 2024

Our salesman, Klevis Toska was very professional and did an excellent job during the sales process. Germain BMW does very well representing itself as a dealership for BMW. Dwight

DealerRater logo
DealerRater Feb 15, 2024

Excellent service from George Donavan. Very thorough in his explanation of work done. Friendly and easy to work with.

Read at DealerRater

Google logo
Google Feb 15, 2024

Tona she da best.

Google logo
Google Feb 14, 2024

Google logo
Google Feb 14, 2024

Very happy with my recent 2024 330xi purchase. Worked with Roberto Lopez who was very professional, friendly, and knowledgeable about the car. He worked hard to get me a good price on the new car and a price for my trade in. Will be going back for my next BMW purchase.

Google logo
Google Feb 14, 2024

Cristine B. We were very pleased with everything she handled.

DealerRater logo
DealerRater Feb 13, 2024

Have been dealing with Jeremy Bongle for several years now and he never lets me down. Would recommend him and Germain BMW I'm from Cincinnati where I use Sweeney BMW but when in Naples it's Jeremy Bongle.

Read at DealerRater

DealerRater logo
DealerRater Feb 13, 2024

Great customer service. Communicates well. Highly recommend. Jeremy B is a great corner service rep. Clearly communicates.

Read at DealerRater

Google logo
Google Feb 13, 2024

DealerRater logo
DealerRater Feb 13, 2024

We have always had wonderful service from Chuck Griffith of BMW of Naples. He goes out of his way to meet our needs. Chuck makes sure everything is done correctly and on time. We have purchased three BMW cars from BMW of Naples and Chuck is one of the main reasons.

Read at DealerRater

Google logo
Google Feb 13, 2024

Our sales representative, Joey Macellari, was very friendly, patient, informative and helpful throughout the process of the purchase and also afterward when we had some questions pertaining to iDrive. We enjoyed our experience with Joey and Germain BMW of Naples.

Google logo
Google Feb 12, 2024

DealerRater logo
DealerRater Feb 12, 2024

Rhoel Grey is my contact guy. He has always been courteous, his service prompt and professional.

Read at DealerRater

Google logo
Google Feb 11, 2024

Joey Macellari was a pleasure to deal with. He has years in the car business, but is new to BMW. Nevertheless, he is a quick study and was able to answer all of my questions. I highly recommend him.

Google logo
Google Feb 10, 2024

I had a problem with one of the mats interior and the Naples bmw service department fixed it quickly. A small issue I know, but good people working there.

Google logo
Google Feb 9, 2024

Michael Soles and April B were amazing! They were both patient and kind, not pushy. Per usual, the BMW dealership experience is like no other. It’s the small touches they do and the awesome staff that make us want to return each time. The quality of their vehicles speak for themselves…outstanding experience at Germain BMW of Naples!

Google logo
Google Feb 8, 2024

Had Engine light issues and Sebastian took great care of the whole situation! Sebastian is professional and caring service agent!! It was a pleasure dealing with him!

DealerRater logo
DealerRater Feb 8, 2024

Richard Kruzel was very patient with me and my family as we finalized our decision on the right vehicle. We look forward to working with Richard and the BMW family at Germain, Naples.

Read at DealerRater

DealerRater logo
DealerRater Feb 8, 2024

Very pleased with all around service Rhoel Gray is an excellent service advisor and I appreciate his personal help in serving my cars needs.

Read at DealerRater

Google logo
Google Feb 8, 2024

DealerRater logo
DealerRater Feb 7, 2024

Tona Zarrelli was spectacular in all aspects to my service needs. An excellent communicator as well. Jim Samsel

Read at DealerRater

Google logo
Google Feb 7, 2024

Sbastian Murzanski took great care of me as well as Germain BMW even though I was a walk-in appointment while here in Florida for February and March. He was curtious and very well informed and everyone gave me great service fixing my car with a needed software update. Thank you for sure.

DealerRater logo
DealerRater Feb 7, 2024

Jeremy Bongle is my service rep. He always does a super job handling my service issues. He’s timely, friendly and professional.

Read at DealerRater

DealerRater logo
DealerRater Feb 7, 2024

My 2022 530i needed routine service. My advisor was Mr. George Donovan. He went over everything that was done to my car and answered all my questions. He is a great advisor to work with. Thank you, Paul DiLucca

Read at DealerRater

Google logo
Google Feb 7, 2024

⭐⭐⭐⭐⭐ 🏁🏎️✅

DealerRater logo
DealerRater Feb 7, 2024

Upon picking up my vehicle after service, I rejected it until a better cleaning was made. I suffered a broken rear windshield and there was a lot of glass still in the passenger compartment that was not cleaned.

Read at DealerRater

DealerRater logo
DealerRater Feb 6, 2024

Great attention and service. Charles Griffin, service rep, was very courteous and professional with his assistance.

Read at DealerRater

Google logo
Google Feb 5, 2024

David Brown was phenomenal to work with as I purchased a certified BMW on line. His assistance helped ease my concerns around buying a vehicle sight unseen.

DealerRater logo
DealerRater Feb 4, 2024

Went in for oil change and battery replacement. Service person‘s name was Tona Zarrelli. Service was very pricey, and more than I expected, particularly for a battery. My only criticism is that I specifically mentioned to Tona that I wanted the tire pressure on the vehicle checked, and she assured me that was part of the program. Two days later my low tire pressure Warning light came on. I checked for any punctures, and there were none so I went to a station and added air. Really no excuse not to be checking the tire pressure, particularly when the ...

Read at DealerRater

DealerRater logo
DealerRater Feb 3, 2024

It was a pleasure working with MR. Richard Kruzel. He met all of our needs and was very pleasant..

Read at DealerRater

Google logo
Google Feb 3, 2024

Professional and efficient service with good communications

Google logo
Google Feb 2, 2024

We have worked with Chuck for 7 years and have always appreciated his promptness and attention to detail. The last appointment there my car was ready and washed a half hour earlier than expected. I will be signing on with Chuck for a set of new tires soon.

Google logo
Google Feb 2, 2024

Excellent service and follow up by Geroge.

Google logo
Google Feb 2, 2024

We purchased a vehicle online from Germain BMW of Naples. Our Salesman, Mike Soles was very helpful and made us feel comfortable with doing business online with their dealership. They suggested a transporter and we received our vehicle this week. It's just what we wanted. Thank you Mike for all your help.

DealerRater logo
DealerRater Feb 2, 2024

Chuck is the best service advisor! Go see him if you’re having issues with your BMW

Read at DealerRater

DealerRater logo
DealerRater Feb 2, 2024

Richard Kruzel was knowledgeable, helpful, and enthusiastic in his presentation. My only minor criticism is with the overall dealership organization in that I had too many people calling me, texting me, emailing me

Read at DealerRater

DealerRater logo
DealerRater Feb 2, 2024

Very clean, very friendly employees. Great service , nice waiting room. You shouldn’t make people write more words if they don’t have anything more to say.

Read at DealerRater

DealerRater logo
DealerRater Feb 1, 2024

Every thing was good people were friendly car was what I was looking for and we were able to drive it home

Read at DealerRater

DealerRater logo
DealerRater Feb 1, 2024

Danny Mazzeo was awesome. Took his time showing us all of the great features of a BMW X3. No pressure sales. Excellent overall experience.

Read at DealerRater

Google logo
Google Feb 1, 2024

DealerRater logo
DealerRater Jan 31, 2024

Rhoel Gray handled a routine maintenance service appointment with personal attention and an excellent description of the work. BMW service as it should be. I have owned seven BMWs.

Read at DealerRater

DealerRater logo
DealerRater Jan 30, 2024

Oscar Matamoros did a great job handling our recent lease on the 2024 X5. We have leased from Oscar in the past we could always rely on his reliable and professional service.

Read at DealerRater

Google logo
Google Jan 30, 2024

Thank you George Donovan for all your help you had me in and out with great service

Google logo
Google Jan 30, 2024

Just bought a car here last week. Michael Soles was a pleasure to work with. Very responsive, knowledgeable and efficient.

Google logo
Google Jan 29, 2024

Great service!!

Google logo
Google Jan 28, 2024

Lenny was such a joy to work with! My fiancée and I purchased a Certified Pre-Owned vehicle and it was in tip top shape! He made sure the vehicle was clean and ready to go and he made the sales process very clear and easy to follow!

Google logo
Google Jan 26, 2024

!e had a good experience with our purchase. The process was smooth buying experience with a friendly, efficient salesperson and a pleasant waiting area as we waited for the car to be readied.

Google logo
Google Jan 26, 2024

Jeremy Bongle is a model of what a service representative should be…knowledgeable, insightful and easy to deal with. He made my experience at GermainBMW an easy and efficient visit! I will continue to go back because mostly of Jeremy!

Google logo
Google Jan 26, 2024

I had an excellant experence. Everything was done on time. Waiting area was good. Jeremy Bungles did a great job keeping me appraised of the service and the time line.

DealerRater logo
DealerRater Jan 26, 2024

George Donovan is the best service advisor that I have ever worked with. He is the best!!

Read at DealerRater

DealerRater logo
DealerRater Jan 26, 2024

I have owned 8 BMWs and it is my favorite car! Germain gives me excellent service each time I purchase it but a new car! Everyone who works there does a good job! I never have any complaints!

Read at DealerRater

DealerRater logo
DealerRater Jan 25, 2024

OUTSTANDING SERVICE. PUNCTUAL, COMPREHENSIVE, TIMELY. GEORGE DONOVAN, SERVICE ADVISOR, WAS PARTICULARLY IMPRESSIVE - KNOWLEDGEABLE, RESPONSIVE, PLEASANT TO DO BUSINESS WITH. HIGHLY RECOMMEND GERMAIN AND MR. DONOVAN. NORMAN SORENSEN, SATISFIED CLIENT.

Read at DealerRater

DealerRater logo
DealerRater Jan 25, 2024

Klevis Toska took great care of us throughout our buying experience. We will buy another BMW from Germain in the future.

Read at DealerRater

Google logo
Google Jan 25, 2024

We were in the market for a specific car and Germain was excellent at getting us that vehicle. Roberto Lopez was our sales person and he was professional, prompt and helpful. He went out of his way to expedite the sale and deliver the car directly to us several hours away from Naples. He went above and beyond and could not have been better. We highly recommend Germain.

DealerRater logo
DealerRater Jan 25, 2024

I had a serious situation last. Thursday with a broken lock on my BMW Phone call for service and was told would have to leave and no loaner available Was told not to drive car to service station as they could not help that day. After arriving at Germaine first two attempts failed to open door I finally remembered Rhouls name and when he arrived all was taken care of. He solved the problem with grace. Thank you mr Gray

Read at DealerRater

DealerRater logo
DealerRater Jan 25, 2024

Kevin is outstanding. He listens and hears what you are looking for. He takes his time but is never pushy. Highly recommend him.

Read at DealerRater

Google logo
Google Jan 25, 2024

Danny Mazzeo is a professional, efficient and knowledgeable sales advisor. He took his time with us and we would highly recommend him to anyone looking for a new BMW.

Google logo
Google Jan 24, 2024

Eric Cole was very pleasant and efficient while assisting me with the purchase of my bmw 440i

DealerRater logo
DealerRater Jan 24, 2024

Sebastian was a new rep to me and I couldn't have been more pleased with his attentiveness and explanation of my service to my BMW.

Read at DealerRater

DealerRater logo
DealerRater Jan 23, 2024

Jeremy Bongle always gives me professional service. Great guy. Bmw has been great to work with

Read at DealerRater

Google logo
Google Jan 23, 2024

Excellent service

DealerRater logo
DealerRater Jan 23, 2024

We worked with Max Zuercher and he was excellent! He is knowledgeable and honest . We have bought several cars from him.

Read at DealerRater

Google logo
Google Jan 22, 2024

Sebastian was courteous, professional and very helpful. Recommend his service and the service received for over 5 years at Germain BMW of Naples. Excellence!

DealerRater logo
DealerRater Jan 22, 2024

Chris Barta was extremely helpful when our X5 went in for service, keeping us informed each day.

Read at DealerRater

DealerRater logo
DealerRater Jan 22, 2024

George Donovan has always given me excellent service. The service was done quickly and efficiently

Read at DealerRater


Leave Us A Review