Customer Testimonials
Our car ended up at Germain BMW, 100 miles away from home due to an issue with the gas tank door. Alex was our Service Manager and immediately had a game plan to not only address the issue but also arrange to get the car back to us. Alex did a great job of communicating to us every step along the way. Alex, Germain BMW and BMW Roadside Assist all worked together to take care of the car and us as well.
BMW service in south Naples is the worst in my experience. Owned a 2022 BMW X1 certified purchased at the BMW dealership I’m . Bought it in for service at 35,000 miles break fluid change , they found a leak around the engine mount they said ? and to correct the problem $1400 plus not covered by the addition warantee for a certified pre owned, three weeks later needed a battery $800 fee Didn’t know there was a battery problem the first time it was brought in. This is not the first time I had the vehicle serviced at BMW South. My certified pre-owned additional ... Read More Google - Nov 12, 2026
Today I needed an emergency service. I called John Casco and he immediately spoke to Chuck Griffith in Service, within an hour my BMW was picked up and brought to Germain BMW North. By 4:00 the vehicle was ready to be picked up. Excellent service, great communication, I was totally impressed on how professional both John and Chuck were. They exceeded my expectations! Thank you! Tom M.
I like the service department, in special Sebastian, he is very knowledgeable and polite. Explained everything well.
My service experience at Germain BMW on the Tamiami Trail is always superb. Sebastian is my Service Manager and he always gets me into service on time and goes over the needs of my BMW X3 when the inspection is done. The service department also provides a video inspection so you can see what the technician also sees. Of course, there are snacks and coffee to keep you comfortable while you wait !
BMW of North Naples made our lease first service pretty smooth! easy to schedule, availability for a loaner and our advisor Austin was great. He met all of our needs. Thank you.
Our M5 was parked inside during our 5 months up north. When we returned for the season, we discovered our right rear passenger door was closed in the lock position. This was an unusual repair, but Chuck Griffith managed the repair through a successful repair. His communication was excellent throughout.
It’s always a pleasure bringing my BMW to Germain BMW of North Naples for service! Jeremy is personable, professional, and genuinely trustworthy. He never tries to upsell unnecessary services and always focuses on what my car actually needs. As the daughter of a former car dealer, I’m particularly selective about where I take my vehicles, and this dealership consistently exceeds my expectations. The entire team is welcoming, the atmosphere is wonderful, and the waiting area is exceptional—although the service is so efficient you hardly have time to get comfortable! An outstanding experience every time. Highly recommend!
Great experience and service.
The help with Corey very good for us.
Germain BMW has consistently excelled in the purchase/lease process over the years. Purchased my first car there in 2013. The service is excellent timely and explained in detail.
Our Service manager, Jeremy Bongle, consistently provides exceptional service. He is the reason we keep coming back to Germain BMW and will continue to purchase cars from this dealership.
I purchased a new 2026 BMW 530I from Germain BMW North. After ten months the car is performing perfectly, The dealership sales department is less than desirable, the sales person was nice and professional. However, I've not received any communication from her since my purchase! I've called the service department once for basic information and could not connect with a human being. After calling again I finally got through to a receptionist who attempted to connect me with a service advisor, the call went into voice mail, very disappointing. I doubt if I'll keep the car very long ... Read More DealerRater - Nov 3, 2026
Cory always takes the best care of my and my cars with Germain BMW Service!
Consistent good and timely service each time I bring my car in for oil change service. This time it was a last minute, late in the day appointment and I was in and out in no time! Thank you! Tona is remarkable!
Germain BMW were very easy to deal with. Everyone at the dealership was very accommodating and answered my questions very quickly. My Client Advisor was Asena Darcin. She helped me negotiate a fair price, therefore allowing me to lease my X3.
I am absolutely in love with my new 2026 BMW X3 M50 in stunning Tanzanite Blue! Not only is it a gorgeous vehicle, but its exhilarating performance, responsive handling, and luxurious comfort make every drive a pleasure.
A very special thank-you to my salesman, Klevis Toska, who made the entire purchasing experience such a pleasure. Klevis was knowledgeable, profession, patient, and genuinely attentive throughout the process. His kindness and willingness to help made me feel truly valued as a customer.
I also want to recognize the wonderful BMW Genius, Gabby, who so graciously spent time with me explaining the many features ... Read More Google - Oct 31, 2026
Lead by your #1 service advisor, Chuck Griffith the entire team was great! The dealership was welcoming and attractive.
Christina ( Chris ) was wonderful. She could not have been more accommodating. Very very pleasant & professional. However, the car wash was greatly in need improvement. Let's leave it at that. This is why you did not receive a 5 star review. Thank you, Donna Mirabella
Germain BMW and in particular Chris went out of their way to make my decision between two different models as easy as possible. His approach was extremely professional with no pressure. Chris took his time to answer all of my concerns and helped me find the correct car for my needs. I highly recommend them if you are in the market for a car. Their effort and professional approach was greatly appreciated. Thanks so much.
My service visits with Chuck Griffith are always are a 1st class experience.The whole team does an excellent job a special thanks to Kent detail shop mang.
Service concierge people were very frosty. No pleasant greeting. Prices are incredibly expensive for basic things. I will not return.
Excellent mechanical service and explanation of work being done. Sebastian Murzanski was fantastic, helping coordinate everything, including the service to loaner car. Thank you.
Great sales and Service departments, friendly and knowledgeable staff
I always receive excellent assistance from Rhoel who makes every scheduled service visit be a breeze. Great atmosphere and work from everyone.
Very nice sales associate interaction and the finance manager was wonderful. The only challenge was in the negotiation but at the last minute an appropriate offer was made ...
Tona is the best. Professional and knowledgeable.
Our salesman Chris was very knowledgeable and the communication was outstanding. We would definitely buy another car from Germain BMW.
The service technician and staff were very knowledgeable. The highlight of each service visit comes down to the friendly staff and service tech videos. The videos themselves help the customer make informed decisions based on technician commentary regarding the state of the vehicle.
Rhoel took very good care of me and my X5 for its 3-year annual service as usual. Since I had a minor water leak, he arranged a loaner for the 24 hours it took to repair. Thank you Rhoel.
always helpful really appreciate the services they provide always washed my car afterwards without me asking number 1 dealership if you ask me
Excellent service! friendly staff, very efficient. Excellent communication. I will not go anywhere else.
No words can describe how great this dealership is service and personnel are outstanding in every way.
Chuck and team were timely, communicated well and saved me money (another BMW dealership said I needed front breaks as well). The loaner was great too!
Service done quickly while I waited and the price was right.
Tona was personable and professional. We love her service and assistance. She is an exceptional employee. The whole crew is great. Joe greeted us in service for or scheduled oil change. We needed 2 rear tires as explained by Tona. Service was quick and efficient.
Dealing with Gus was an absolute pleasure. He was knowledgeable and extremely helpful. The great level of service continued with the rest of the team right up to delivery.
The inventory was great. I picked out an X5 with the M Sport features that I wanted, and the salesman took care of financing and had me driving away in my new car in 90 minutes. I have never seen anything go that quickly at a car dealership.
Karina was amazing! She treated us like VIP's and was very professional, showing us all the best options in vehicles for our family. Highly recommend this dealership as they understand customer service, don't use high pressure sales tactics and treat you like a human being. Great stuff here!
Excellent communication. My service advisor, Austin, took ownership of the entire process and kept me updated and informed on issues and progress. Made an unexpected repair easy.
Great and friendly staff and service!
Exceptional service. Bring your BMW here!
The "sales" experience was seamless with Asena Darcin even during a heavy downpour while test driving vehicles, she got right to it. When I asked questions she did not make you feel like it was a bother and she was not pushy which is a sales style I appreciate in someone as I have been in sales for over 35 years! Be sure to ask for her when looking to buy or lease!
Sebastian was exceptional!!
Taken in right away and greeted very fast and friendy. told where to go to get help with my problem
Picked up a screw in left front tire. Stopped into Germain BMW and was immediately taken care of by Service Dept. Rhoel Gray quickly processed the paperwork and new tire is working fine.
Rhoel is always friendly and a pleasure to work with in the Service Department. Thanks Rhoel!
Recall on starter was easily scheduled and completed on time as were additional required maintenance services.
The service and respect was incredible, everyone was amazing Asena, April and Keith were a pleasure to work with Thank you!!
The job was done on time in a quality manner that was excellent. Mr. Bongle is a pro! Thx. BES
All of the staff at Germain BMW were absolutely professional. All promises kept and my experience purchasing my new BMW X5 was beyond my expectations. I must congratulate my salesman Alec Soenz, who is a new salesman with Germain, since he was without a doubt well trained and had complete knowledge of the vehicle that I was interested in. My best to all that assisted me.
Easy car buying experience and no obstacles to complicate the sale (unlike 3 previous dealerships I tried to do business with this week) will be a loyal customer moving forward! Cleanest snack area, bathroom and dealership I've ever seen! even the attendant at the retail store was making sure the shirts looked perfectly aligned on the hangers! Impressive overall seriously. Special thanks to Patrick and April in Finance, Mr. Casco in the tower and my salesperson Kathleen P. Thank you!
Every employee was very professional and the communication system between departments was exceptional! We really enjoyed Andy and Gabby.
Chuck Griffith at Germain BMW is Amazing and an amazing expert that makes you feel valued. Thank you Chuck for creating a consistent experience for several years. You are the reason I will purchase an additional vehicle!
Very efficient, they had a loaner waiting for me when I arrived, posted videos that I could watch as they performed the service and completed the 3rd year service in less than 3 hours. Very professional!
Chuck was great and kept me in the loop the entire way.
Chuck was phenomenal. The staff was amazing. Fantastic service so happy I went to Bmw. Thank you Chuck you rock.
Having experienced relationships with many BMW dealerships over the years, I have found Germain BMW of Naples to be the best particularly from a Service perspective and largely due to the professionalism throughout the organization but with our service manager (Jeremy Bongle) in particular. Jeremy is the best of the best, his vehicle knowledge, process management and positive attitude can make a large repair seem like a wise investment! Thanks, Jeremy!
Ask for Chuck if you ever need to bring your BMW in for service! He is the BEST and will always go that extra mile for you!
This time, I really appreciated Rhoel Gray's help. Over the phone he told me how to replace the batteries on the car keys. He advised me when my battery died, needed AAA to jump-start the car and offered to have a 'loaner' car ready for me even though this was an unexpected event on a Saturday. We kept the nice loaner until Monday afternoon and picked up a clean BMW 3E with two new batteries! Thank you Rhoel. Sarah Randt
I recently had my 2024 BMW 330i serviced at Germain BMW and was extremely pleased with the entire experience. The service was excellent from start to finish. The team was professional, courteous, and knowledgeable, and communication throughout the process was outstanding.
They clearly explained what was needed, kept me informed regarding the status of my vehicle, and, most importantly, followed through on their commitments. Everything was handled efficiently and professionally, with a strong focus on customer service and attention to detail.
It is refreshing to work with a service team that does what they say they will do and keeps the ... Read More DealerRater - Sep 24, 2026
I absolutely love Germain Dealership in Naples! They were fast, efficient, and incredibly communicative throughout the entire process. Everything was handled seamlessly, and the customer service was excellent. Highly recommend!
Rhoel my advisor was great at getting my new key ( I misplaced my original one) setup.He is quite knowledgeable about CPR to revive me after seeing the replacement cost of a lost key....at little humor. Been using Germain since we moved to FL in 2017, highly recommend>
This dealer never fails to make things right. I’ve had a multiple things break, even a blown turbo, and they have always rectified the issue in a timely manner and have had the best service to their customers. All of the service advisors are great, but I have to shout out Sebastian. He’s been my advisor since I started doing business with Germain BMW, and he gets the job done every time.
Cris is a very nice gentleman and always is available to help.
Mark and Matheus and the staff were super nice and helpful! My dad bought a Lexus preowned. Great experience. Very professional
I would like to sincerely thank Ktoska of BMW
germaincars in Naples Florida for making the entire process of leasing my BMW so easy and enjoyable. His extensive knowledge of the vehicle and patience in explaining all of its features were outstanding. He went above and beyond by even volunteering to drive my current car to my home so I could drive my new BMW. His professionalism, dedication, and commitment to customer service truly stood out. I felt that he not only represented himself exceptionally well, but also represented the BMW brand with the highest level.
I will back in ... Read More Google - Sep 1, 2026
I purchased a certified BMW and was assured by the sales person that it was flawless. I was very concerned as I was purchasing from out of state. When the car arrived, it had a portion of the underneath front bumper that had torn. I thought this may have happened during delivery but was shown pictures from the delivery person of this defect existing at the dealership before it was transported. I communicated this to the dealership and was completely blown off. After all the hype about BMW certification and that they go over every element of the vehicle, this ... Read More Google - Aug 21, 2026
My service technician/client relationship contact, Tona Zarrelli, at Germain BMW North is absolutely amazing. Any issues or questions I have, Tona responds to me immediately and makes sure I am fully satisfied with my vehicle and BMW service. I can't be more appreciative. There is no question that BMWs are fun and beautiful cars, but having a guaranteed positive service contact takes the BMW experience to the next level. Thank you Tona!
Horrific experience. BEWARE
First, I called asking about a Specific X7. They said oh yeah, come on in and take a test drive. I said well do you even have it still?.. She said that’s a great question…Let me check ( That should have been confirmed before telling me to come in)
Secondly , they tried to charge me the $899 dealer fee twice, Until I caught it and call them out on it.
Lastly, We agreed on a Cash price.. Sent a copy of my drivers license over and was about to book a plane ticket and then they say ... Read More Google - Aug 6, 2026
Everything solved and good was misunderstanding and everything is solved thank you everyone best wishes
Chuck Griffith is our service leader and he is the reason we keep coming back to Germaine for our services. He always goes way beyond our expectations in making our appointments flawless and timely. He always responds when I reach out and besides all that professionalism hes really a great guy!!
Would highly recommend this dealership. Sebastian Murzanski is my service advisor and does a wonderful job of addressing any issues, keeping me informed of the status, and getting me out the door as fast as possible!!
Easy, friendly, great, pleasant interaction. No hassle sales and a good deal. Very happy with my new car
PEOPLE WERE VERY NICE AND PROFESSIONAL. WITHIN 3 HOURS I WAS LEAVING WITH MY NEW X3. Painless process!
I want to include the person who worked on my car that sent me the video. I do not have his name. The video he sent me was very impressive. Very much appreciated! Please include him as very satisfied with my service!! Excellent job taking care of my car!!!
This is for the sales. Too lazy to answer questions from the start. Instead of questioning me, answer my question on vehicles first.
Great dealership, always helpful with scheduling. Loner vehicle available when needed. Fast service and also recalls are completed fast sometimes even while you wait while getting your oil change. Very happy with their customer service, especially Chuck Griffith who is always willing to help. It is always a pleasure to work with him. Thank you.
I recently took my vehicle to Germain BMW of Naples for service, and I cannot recommend Jeremy highly enough. From start to finish, he provided a truly premier dealership experience
Mr. Gray was a pleasure to work with and very Knowledgeable. The waiting room was comfortable.
1 star
Brought my car to Germain BMW to have the leather dash replaced. Got vinyl instead. When I pointed it out, they insisted it was "the same material" — even after I held the old leather piece right next to the new vinyl one and the difference was obvious. No effort to make it right. Had to pay out of pocket at a local upholstery shop to get real leather installed correctly.
If you can't trust a BMW dealership to know the difference between leather and vinyl — or to be honest with you when you catch them — why ... Read More Google - Jul 15, 2026
Germain BMW was a pleasure to work with. The facility is modern, clean and comfortable. The location is very convenient.
Rohel Gray, Assistant Service Manager, was knowledgeable, very helpful, courteous and thorough. I appreciated his input regarding test driving my vehicle. Rhoel did not rush me and when the service work completed explained everything that was done. My vehicle was washed and ready to go and rides beautifully.
Also, would like to commend your service technician, unfortunately, I can't remember his name for the work he performed on my vehicle. Having the rear tires replaced the wheel rims were ... Read More DealerRater - Jul 13, 2026
Germain BMW of Naples gives excellent service. The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gave me accurate information on what was going on and the time it would take. My car was returned to me washed and a video of the repair and inspection of my vehicle was sent to me. Everything and everyone was very professional.
Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects.
I was in for a repair they told me would cost $700. When I got there to pay my bill, it was $765 with an extra line item called "shop supplies". When I asked what that was, they told me it was for items such as "GLOVES". If you are going to overcharge people, at least don't insult what is left of our intelligence.
Jeremy Bongle was fantastic and kept me aware of progress while I waited in the lovely new updated waiting area with complementary drinks and snacks!!!! Great experience!!!!
Christine Barta was very knowledgeable and attentive. The service dept was awesome as well. A little disappointed that a front running light for a BMW M2 is $4,000.00...... Besides that everything was great. Ask for Christine when inquiring about service.
Pleasant and easy is my descrption of the negotiation and purchasing process of my new X5. Thank you Karina Ledesma you did a great job
One star but it should be zero. My under warranty G82 has a leaking injector and they won’t even look at the car. This is known to be a fairly common problem with the S58, by the way. Whoever is in charge of their shop just sends the car right out for no reason other than he’s scared to look at it. Why? What’s scary about a car under warranty? You bill BMW NA for it. They should want to bill for warranty work. Oh yeah not to mention I bring in an M car and get ... Read More Google - May 31, 2026
They flat out don’t back up their word.
I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck and the service department at Germain BMW!
Rhoel Gray has been our Service Manager for over 10 years. He has always notified us when our BMW needs service. There was a recall on the starter and he changed it immediately. Both my husband and I can’t appreciate him more. He’s personable and very professional.
Corey Hespeler was great to work with! Great customer service skills and very knowledgeable. Takes pride in work and is very accommodating.